FAQs
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My old care agency, sub-contracted the ‘out of hours service’ to another company, do you?
No. Our own Care Managers undertake this.
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Do you charge for visits?
No.
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Do you have a registration fee?
No.
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Does an outside agency recruit for you?
No. We recruit ‘in house’ only.
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My grandmother was told by her care agency if she has to ask for help in the night, she will be charged £5 each time she calls out. Do your carers charge for this?
No
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If I don’t like a carer, will they have to come back?
No. You choose whom you get on with and who you do not.
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My elderly aunt uses cheques to pay accounts. Do you charge for this?
No.
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Every time I called my previous agency I spoke to someone new, do your office staff change a lot?
No. You will have a designated Care Manager with who you will discuss most of your care plan with. As a small company, we strive to offer a personal service to you with high levels of customer care. Our office staff have been here an average of 8 years – our longest-serving member has just passed 42 years!
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My aunt would be unable to pay her care workers directly and, as I live abroad, it is not practical for me to do so. Is there a way round this?
Yes, we offer an Agent Service for clients who wish us to pay carers on their behalf.
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Can you provide your live-in care service outside of the UK?
Yes we can and have done so. There are however additional expenses with providing care internationally which is mainly the cost associated with travelling.